Shipping Policy

Domestic vs International Shipments

This Shipping Policy applies to shipping addresses within the United States only. For information on shipments to other countries, please see our International Orders page.

How and When Parcels are Shipped and Delivered

Parcels are shipped directly to the shipping address you have provided.
The customer can select their shipping method within the Thank You Structured Silver checkout.
Once the order's payment has been processed, the order information is submitted to our warehouse. Orders are then reviewed and processed (packaged, labelled, and transferred to the courier).
We will try our best to process orders received before 2:00 PM EST (Eastern Standard Time) Monday through Friday on the same day. Orders received after 2:00 PM EST will be processed on the next day. Orders received on Saturday or Sunday will be processed on Monday. Orders received on a Statutory Holiday will be processed the following day. Orders submitted well before noon have a higher chance of being processed within the same business day.
Once the order has been transferred to the courier, the customer will receive an email including an updated delivery estimate. Please add 1 extra day to the estimated time of delivery to account for warehouse processing. Thus, the estimated time of delivery is (1 day warehouse processing) + (courier's estimate) = (the courier's estimate PLUS one day).
Tracking information will be sent to the customer (to the email address they provided) as soon as it becomes available.
Multiple items may be shipped separately due to package size or availability and may arrive at different times.

"How much does shipping cost?"

Shipping is FREE on all orders of $150 or more before applicable taxes.
For orders under $150, our software automatically scans courier rates from many couriers and gives you the best options possible based on your address. As a result, shipping quotes are custom-quoted on every order.

"What if I require special shipping arrangements?"

Please contact us at info@thankyousilver.com.

"My order has already shipped - can I change it?"

Once an order has been submitted to the warehouse, we are often unable to make changes to it.
Once an order has been transferred to the courier, we are unable to make changes to it.
Please contact us with any questions at info@thankyousilver.com and we will do our best to help you.

"Something has gone wrong with my order - what do I do next?"

Please contact us at info@thankyousilver.com and we will be glad to help!

"My package arrived damaged - what do I do next?"

Please contact us at info@thankyousilver.com and we will be glad to help! Please include photos of your damaged parcel so that we can help you more quickly.

"What happens if I entered the wrong shipping address when placing my order?"

You are responsible for entering your correct shipping address when placing your order.
Please double-check your shipping address when you receive the email order confirmation, which is sent to the email address you provide within your checkout. If you choose to complete your checkout using an email address that you do not check regularly or do not have access to (eg. your.name@thankyousilver.com), you are still responsible for verifying that you entered the correct shipping address while completing your order.
If your billing address and shipping address are not the same, please confirm that you have entered each address correctly.
Shipping costs from orders with an incorrectly entered shipping address, if any, are the responsibility of the customer.
If an order is shipped to an incorrectly entered shipping address and then returned to our warehouse, we will provide a refund on the product minus the shipping costs, if requested.
If you see a problem with the shipping address on your order, please contact us as quickly as possible (info@thankyousilver.com, or call 1-800-494-5205) and we will do our best to help!

"What if I paid using PayPal and the address in my PayPal account was different than my desired shipping address?"

Please note that when you complete your order using PayPal, the shipping address you entered within the Thank You Structured Silver checkout may be overwritten with the address in your PayPal account. It is essential that you confirm the shipping address on your order AFTER you have paid with PayPal.
If your order gets processed with PayPal and you see that your order's shipping address is not correct, please contact us as quickly as possible (info@thankyousilver.com, or call 1-800-494-5205) and we will do our best to help! Please see the question "What Happens If I Entered The Wrong Shipping Address When Placing My Order?" for additional information on orders submitted with incorrect shipping information.
Alternately, if you would like to pay with PayPal and you have not yet completed your order, please update the address within your PayPal account to your current shipping address.